QUANTUM | FREE CAR SALES TOOLKIT AutomotiveSales.ai https://automotivesales.ai/sales-toolkit Copy, adapt, and use these original templates in your dealership's own conversations and internal training. Share the resource link with your team. Do not resell the toolkit or present it as someone else's original work. Replace every bracketed placeholder. Verify availability, prices, appointment details, and other facts. Use approved communication channels and honor opt-outs. No messages are sent by this toolkit. A USEFUL REPLY TO "IS THIS AVAILABLE?" Use when: After checking that the exact vehicle is still available. Hi [first name], yes, the [year make model] is available as of [time checked]. I'm [your name] at [dealership]. What would help you decide whether it's worth a look: the condition, equipment, or a walkaround video? Answer the question before asking for a phone number. Check availability again before confirming a visit. Guide: https://automotivesales.ai/blog/converting-messenger-leads ==================== FOLLOW UP WITH SOMETHING USEFUL Use when: You have the answer to a question the buyer actually asked. Hi [first name], I checked [specific question] on the [vehicle]. [Verified answer.] Here's [the photo, video, or detail] you asked for: [link]. Does that answer your question, or is there something else you'd like me to check? Use a real reason to reconnect. Skip the message if you have nothing useful to add or the buyer has asked you to stop. Guide: https://automotivesales.ai/blog/automated-follow-up-sequences ==================== ANSWER A PRICE QUESTION CLEARLY Use when: A buyer asks for a price, fees, or an out-the-door figure. Hi [first name], the current advertised price for the [vehicle] is [verified price]. I'll confirm the applicable fees and taxes with our team so you can review an itemized quote. Which ZIP code will you register it in? Do not guess taxes, fees, financing terms, or discounts. Use the dealership's approved quote process. Guide: https://automotivesales.ai/blog/objection-handling-car-sales ==================== WHEN THE VEHICLE HAS SOLD Use when: The exact listing is no longer available. Hi [first name], that [vehicle] has sold. I'm sorry the listing was still visible. If you're open to another option, what mattered most about this one: the budget, size, mileage, or a particular feature? I'll only send options that fit. Remove or update the stale listing. Do not use an unavailable vehicle to imply that it can still be purchased. Guide: https://automotivesales.ai/blog/listing-optimization-facebook-marketplace ==================== OFFER A CLEAR NEXT STEP Use when: The buyer's main question is answered and they want to see the vehicle. Would you like to see the [vehicle] in person? I can check [day/time option one] or [day/time option two]. If neither works, what time is easier for you? I'll confirm the vehicle and appointment before you head over. Offer real appointment options. An invitation is not a confirmed booking. Guide: https://automotivesales.ai/blog/lead-to-appointment-conversion ==================== CONFIRM THE DETAILS THAT MATTER Use when: The time and vehicle availability have been confirmed. Hi [first name], you're confirmed for [day, date] at [time and time zone] to see the [vehicle]. We're at [dealership address]. Ask for [contact name] when you arrive. Does that still work? If plans change, just reply here and we can find another time. Include the actual address and a real contact. Record the appointment and conversation in your CRM. Guide: https://automotivesales.ai/blog/appointment-confirmation-strategies ==================== MAKE RESCHEDULING EASY Use when: An appointment was missed and the buyer has not opted out. Hi [first name], we missed you for your visit today. Would another time work better, or have your plans changed? Either is fine. Let me know what works and I'll check the vehicle's availability before rescheduling. Avoid guilt, pressure, or pretending the vehicle is being held. Respect a request to stop. Guide: https://automotivesales.ai/blog/reducing-no-shows-dealership ==================== BEFORE A VEHICLE LISTING GOES LIVE Use when: Publishing a new listing or reviewing existing inventory. 1. Confirm the vehicle is in stock and available. 2. Match the year, make, model, trim, mileage, and stock reference to your inventory source. 3. Verify the price and explain applicable conditions using approved dealership wording. 4. Use current photos of the actual vehicle. 5. Describe condition and equipment accurately. 6. Check contact information and the route for buyer inquiries. 7. Assign responsibility for responding and updating the listing. 8. Check the platform's current listing rules. 9. Update price changes and remove sold vehicles promptly. This is a working checklist, not a guarantee of platform approval. Verify the current rules for the account and listing type. Guide: https://automotivesales.ai/blog/photo-pricing-best-practices-vehicle-listings ==================== THE BUYER-TO-SHOWROOM HANDOFF Use when: A conversation becomes an appointment or needs a teammate's help. 1. Record the vehicle or requirements the buyer asked about. 2. Summarize questions already answered and anything still outstanding. 3. Confirm the buyer's preferred contact channel and any contact restrictions. 4. Record the agreed date, time, time zone, and location. 5. Assign a named teammate and a backup. 6. Check vehicle availability before the visit. 7. Send confirmed details through the buyer's agreed channel. 8. Record the outcome: arrived, rescheduled, canceled, or no-show. 9. Stop scheduled follow-up when the buyer replies, books, or opts out, as appropriate. Keep customer information in your approved CRM. These public resources never need a buyer's personal details. Guide: https://automotivesales.ai/blog/crm-integration-best-practices ==================== Model your own numbers: https://automotivesales.ai/roi-calculator Explore the 45-day trial: https://automotivesales.ai/marketplace-trial Published by Quantum Connect AI LLC. Examples are educational, not promises of sales results.